JH Parts is a leading online store specializing in high-quality auto parts, with a strong focus on carbon and performance components. Our range includes a wide array of products specifically designed to enhance the performance and appearance of various car models. We are committed to providing top-quality parts, both original and aftermarket, so our customers can always make the best choice for their vehicles. At JH Parts, we understand the needs of car enthusiasts and professionals, and we pride ourselves on delivering reliable products and excellent service.

Our customer service is available through multiple channels to assist you as best as possible. You can reach us by phone at +31 598 234 800, with our team available from Monday to Friday between 09:00 and 17:00 to answer your questions. Additionally, you can contact us via email at [email protected] for less urgent inquiries or more detailed requests. For quick communication, we also offer support via SMS and WhatsApp, so you can always communicate in the way that suits you best. We strive to respond to all inquiries within 24 hours.

Transparency and clarity are important to us, so we have made our terms and conditions and privacy policy easily accessible to all our customers. You can find these documents at the bottom of every page on our website. The terms and conditions provide detailed information about our services, products, and your rights as a customer, while the privacy policy explains how we process and protect your personal data. It is important to read these documents before making a purchase so that you are fully informed about our procedures and your rights.

Placing an order with JH Parts is simple and user-friendly. Follow these steps to complete your order:

1. Product Selection: Use our search function or browse our extensive range to find the desired part. Each product page includes detailed information, images, and specifications to help you make the right choice.
2. Shopping Cart: Click "Add to Cart" to place the product in your shopping cart. You can continue shopping or proceed directly to the cart to complete your purchase.
3. Checkout: In the shopping cart, click "Proceed to Checkout." Here you can log in to your account, create a new account, or checkout as a guest. Then, enter your shipping details.
4. Payment: Choose your preferred payment method and complete the payment. We offer various secure payment options (see Question 5 for details).
5. Confirmation: Once the payment is completed, you will receive a confirmation email with your order details and a summary of your purchase. You can track your order via your account or with the tracking information provided once your order has been shipped.

At JH Parts, we understand the importance of convenience and security when making a payment. Therefore, we accept a wide range of payment methods via MultiSafepay, so you can always choose an option that suits you. Here are some of the main payment methods we support:

• iDEAL: The most popular payment method in the Netherlands, allowing you to easily pay through your own bank.
• Visa/MasterCard: International credit cards that are accepted almost everywhere in the world.
• American Express: A widely used credit card, especially popular with customers in the USA.
• PayPal: A secure and fast payment method that only requires your email address and password.
• Apple Pay and Google Pay: Digital wallets that allow you to make quick payments using your smartphone or other compatible devices.
• Bancontact: The leading payment method in Belgium.
• SEPA Direct Debit: An easy way to make payments within Europe via direct debit.
• AfterPay: A popular option for making payments after receiving your purchase.
• Sofort: Direct online payments via internet banking, popular in Germany and other European countries.
• Amazon Pay: Pay quickly and securely using your Amazon account.
• Maestro: A debit card solution from MasterCard, widely used across Europe.
  
  

These diverse payment options ensure that you can complete your purchase simply and securely, no matter where you are or what payment method you prefer.

Yes, it is possible to modify or cancel your order, but there are some important conditions to consider. If you have placed an order and wish to change or cancel it, we recommend contacting our customer service as soon as possible. This can be done by phone or email. If your order includes a custom-made product, it can only be canceled if the cancellation is made within 24 hours of placing the order. After this period, the order cannot be canceled as the production process will have already started. For standard products that are in stock, canceling or modifying is easier, as long as the order has not yet been shipped.

Shipping costs at JH Parts depend on various factors such as the weight of your order, the dimensions of the products, and the destination. During the checkout process, the shipping costs are automatically calculated and displayed, so you know exactly what the total cost will be before confirming your order. We offer different shipping options, from standard delivery to express delivery, depending on your location and needs. For heavier or larger products, shipping costs may be higher due to the special handling required. Additionally, we sometimes offer free shipping during certain promotions or for orders above a certain amount. Be sure to check our website for such offers.

The delivery time of your order depends on the availability of the products and your location. Since many of our products are made to order, the standard delivery time is usually between 1 and 3 weeks. This allows us to ensure that each product is of the highest quality before it is shipped. However, if a product is physically in stock at our warehouse, we can deliver it faster—within 1-2 working days in the Benelux and 1-5 working days worldwide. We always strive to deliver your order as quickly as possible and keep you updated on the status of your order via email and tracking information.

Yes, at JH Parts, we place a high value on transparency and providing an excellent customer experience. Once your order has been shipped, you will receive an email with a tracking number and a link to the carrier's website. With this information, you can track your package in real-time, from the moment it leaves our warehouse until it arrives at your home. This service allows you to stay informed about the status of your order and plan around the expected delivery time. If you encounter any issues with tracking your order, our customer service team is ready to assist you.

At JH Parts, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a 14-day return period from the receipt of your order. It is important that the product is returned in its original condition and packaging, including all accessories, manuals, and any free gifts that were included with the product. To initiate a return, please contact our customer service, who will guide you through the process. Once we have received and inspected the returned product, we will refund the full purchase amount via the original payment method, unless otherwise agreed.

Returning a product to JH Parts is simple and straightforward. Follow these steps to properly handle your return:

1. Contact Customer Service: Before returning a product, contact our customer service to register your return. This can be done by phone or email.
2. Receive Shipping Instructions: Our customer service team will provide you with detailed instructions on how and where to send the product. We recommend packing the product carefully to avoid damage during transport.
3. Send the Product: Ship the product to the provided address and keep the shipping receipt. This is important in case the package is lost or damaged during transport.
4. Receive a Refund: Once we have received and inspected the product, we will initiate the refund process. The refund is usually processed through the same payment method used for the original order. This process may take a few business days, depending on your bank or payment provider.

Yes, exchanges are possible within the 14-day return period. If you wish to exchange a product, for example, for a different size, color, or model, please contact our customer service to initiate the exchange process. The process for exchanging is similar to the return process:

1. Register the Exchange: Contact our customer service and indicate which product you would like to receive in exchange for the returned product.
2. Return the Original Product: Follow the instructions provided by our customer service to return the original product. Make sure the product is in the same condition as when you received it, including all original packaging and accessories.
3. Receive the Replacement Product: Once we have received and inspected the returned product, we will send you the replacement product. You will receive a confirmation email once the replacement product has been shipped, along with the tracking information.

Finding the right part for your vehicle is crucial to ensure it fits perfectly and performs optimally. At JH Parts, we offer various tools and support to help you find the right part:

• Search Function: Use the search bar at the top of the website to directly search for specific products based on brand, model, or part number.
• Filter Options: While browsing our range, you can use the filter options to narrow down the results based on vehicle brand, model, year, and category.
• Product Descriptions: Each product page contains detailed descriptions, specifications, and images, so you can be confident that you are selecting the right part.
• Customer Service: If you still have doubts or need help finding the right part, our expert customer service team is available to advise you. They can help you verify compatibility and answer any questions you may have.

At JH Parts, we offer both original and aftermarket parts. Original parts come directly from the vehicle manufacturer and are designed to meet the exact specifications of your car. Aftermarket parts are manufactured by third parties and can often be offered at lower costs, with the same or even enhanced performance compared to the original parts. The choice between original and aftermarket depends on your personal preferences and budget. The product descriptions on our website clearly indicate whether a part is original or aftermarket, allowing you to make an informed decision.

If a product is out of stock, there's no need to worry. On the product page, you can leave your email address to be notified when the product becomes available again. Additionally, you can contact our customer service to inquire about alternative options or to check the estimated restock time. In some cases, we may be able to place a special order to obtain the desired part more quickly, or we can offer a suitable alternative that is immediately available. We do our best to ensure you receive the part you need as soon as possible.

Yes, we offer a warranty on most of our products. The duration of the warranty may vary depending on the specific product and manufacturer. Generally, the warranty covers manufacturing defects and other issues that arise during normal use of the product. Details about the warranty period and conditions are provided in the product description on our website and in the documentation that comes with the product. If you encounter any problems with a product purchased from us, please contact our customer service. They will guide you through the warranty claim process and help you with repairs, replacements, or refunds depending on the situation.

Updating your account information is easy and can be done in just a few steps:

1. Log In: Go to the JH Parts website and log in to your account using your email address and password.
2. My Account: Click on 'My Account' at the top of the page.
3. Edit Information: In the account overview, you can easily update your personal information, such as your name, address, and contact details. You can also change your password or update payment information.
4. Save Changes: Be sure to click 'Save' after making changes so that they are processed correctly.

Keeping your information up-to-date ensures that your orders are processed quickly and correctly, and that you continue to receive important communications from us.

Yes, at JH Parts, you will automatically receive an invoice via email after placing your order. This invoice contains all relevant details of your purchase, such as the products you ordered, the price, VAT, and shipping costs. The invoice is an official document that you can use for your records or to submit to your accountant. If you need a paper invoice or wish to change invoice details, such as adding a VAT number, please contact our customer service. They can assist you in obtaining the correct invoice for your order.